An AI call center that answers, acts and hands off.
Bluejay builds HIPAA-compliant AI voice agents that answer every patient call, complete the task inside your EHR, and bring in your staff only when a human is needed.
Clinic:You're confirmed for Thu at 2:00 PM.
Can I move my visit to Thursday?
Done. Thursday at 2:00 PM. I'll text you.
- 1Patient calls
- 2AI understands
- 3Updates EHR
- 4Confirms by SMS
How it works
From ring to resolved in one call
- 01
Patient calls
The agent picks up instantly, day or night, and verifies who is calling.
- 02
AI understands
It works out what the patient needs in natural conversation, not a phone menu.
- 03
Updates your EHR
It books, reschedules or logs the request directly in your systems.
- 04
Confirms by SMS
The patient gets a text confirmation and staff get a call summary.
What it handles
The calls that tie up your front desk
Scheduling & rescheduling
Finds open slots and books them in the EHR in real time.
Refill requests
Captures refill details and routes them to the right provider queue.
Insurance & billing questions
Answers coverage and balance questions from your approved sources.
Reminders & recalls
Places outbound calls for upcoming visits, recalls and no-shows.
Multilingual
Speaks with patients in English, Spanish and other languages.
Warm handoff
Transfers to staff with the full transcript when a human is needed.
Built for healthcare
Fits your systems and your compliance rules
We design, integrate and run the agent with your team, so it follows your workflows instead of forcing new ones.
EHR integration
Connects to your EHR and practice management systems over FHIR and HL7.
HIPAA-compliant
PHI encrypted in transit and at rest, with role-based access.
Transcripts & audit logs
Every call recorded, summarized and searchable for QA.
Your rules, your voice
Custom scripts, escalation rules and voice tuned to your practice.
More AI agents
Agents for the rest of your revenue cycle
Ambient Clinical Scribe
Drafts visit notes into the EHR for sign-off.
Prior Authorization
Submits requests and follows up with payers.
Insurance Verification
Checks eligibility and benefits before visits.
Claims & Denials
Chases unpaid claims and drafts appeals.
Patient Intake
Collects forms and consent by SMS or chat.
Patient Messaging
Answers portal and SMS questions instantly.
Ready to build your HealthTech product? Let's start with a free strategy call.
HIPAA-compliant delivery · No commitment required